Now offering 15 minutes sessions on Sunday and Monday only!
Now offering 15 minutes sessions on Sunday and Monday only!
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Prices and services will display first when you click on
"Book Now"
Select your time zone to see booking availability in your local time.
You must prepay your session to secure your time and day during the booking process.
Office hours:
1 pm - 4 pm Arizona Time
Availability every day except on Tuesdays (office closed).
Services
You can schedule a session NOW depending on availability!
See our rates' listing when clicking on Book Now.
If you book ahead, our regular rates apply. If you want a session on the same day, the rates are higher.
Prepayment is required during booking to secure your appointment. All our services are final!
Always keep your confirmation email sent by the scheduler; it has a link for you to use to reschedule or change your appointment.
You can use this link to pay if you could not complete the payment during booking. Remember that an appointment that is not prepaid will be canceled.
When you book a session, you agree to our terms of service when it comes to cancelation, no-show, and rescheduling.
Browse our website's tabs for more information on our services.
Contact us if you have any questions.
Thank you for your visiting!
Specials
You can buy a gift certificate, a bundle of 5 or 10 sessions, and even ask for a customized package of sessions. Just contact us.
We are now offering 15 minutes phone sessions
exclusively on Sunday and Monday!
Remember, if it is on the same day, the premium rate applies. Book ahead and save!
If you need a time and day out of our normal business hours, email us your request or leave a message on this site. If we can accommodate, the premium rate will apply.
Skype (audio/video) is not available for same day booking
or for 15 minutes appointments.
If you encounter payment issue at booking, please contact us immediately. We will provide you with an alternate payment option with stripe.
Please note that if a refund is issued, a fee of 3.5% will be withheld from the refund transaction to offset our merchant service fee. Thank you for your understanding!
You will need a credit card to secure your session. An appointment that is not prepaid will be canceled. As you click on "book now", please take the time to read the specific instructions.
You can now book on the same day if there is an availability for the reading you selected. However, same day sessions come at a premium added to the regular price (20%). We encourage clients to book ahead to benefit from our regular rates.
If your are a regular client with urgent needs, please text us in the morning if you want a session outside of our business hours. However, be mindful that we may not be available. Your patience and understanding are appreciated.
If you miss your session, your payment is non-refundable as it is considered a no-show. We cannot issue a refund.
Keep in mind that the scheduler will block changes or cancelation the day before the appointment so it is a good idea to contact us if you have a scheduling problem. With regular appointments, you can use your confirmation email and its link to reschedule at your convenience up to the day before.
If any refund is issued due to special circumstances, a refund fee of 3.5% will be charged on the transaction, and deducted out of the refunded amount.
After an appointment is successfully entered into our calendar, clients receive a confirmation email.
This email contains an active link allowing clients to pay, change, reschedule, or cancel their session.
However, our booking system denies access to any change a day before the appointment, except for payment.
Therefore, clients must email or text their request.
It means that you will have to pay again in full to book another session. No refund will be issued on the original payment for any reason.
If a refund is requested with proper notice, a fee of 3.5% will be withheld from the return transaction in the same percentage our merchant credit card service does to us. Thank you for your understanding.
If you do not abide with those terms, we will refuse our services permanently. Contact us if you have any questions.
The services you receive are for entertainment only and are not substitutes for professional services such as medical, legal, or financial advice.
Sylvie Steinbach makes no warranty and offers no guarantee of what is being discussed and urges all clients to exercise critical thinking and due diligence when it comes to resolving their issues.
Booking her services implies that you have read and accepted all our terms of service. There is no refund or partial refund on any or all services rendered.
Tardiness may lead to shorter sessions without any price discount. Extending a session is a paid option only available if the schedule allows it.
We can't extend or refund a session for tech reason. Please prepare accordingly. Back-up should be a regular phone (land-line), another communication device (tablet, computer), another mobile or phone app.
It is the client's responsibility to avoid distractions that could interrupt the flow of the session.
We will not provide service knowing you are driving for safety reasons; please pull over, park your car before your appointment.
Clients should record their sessions for future reference, review, and validation (use your own phone or digital system).
We only work in a respectful manner, with understanding and empathy. Clients should be open to listening to the information without biases or preconceived ideas. Abusive or dismissive reaction toward the practitioner's insights isn't acceptable.
If you have to cancel on the same day, your rescheduling or cancelation fee is 100% of the session's price.
If you texted or emailed the day before but less than 24 hours of your session time, it would only be 20%.
If you had already paid, you would get 80% in partial refund or credit for another session, whichever you prefer.
If you request a refund with proper notice before the above, a refund fee of 3.5% will be withheld from the return transaction as our merchant service does to us. Thank you for your understanding.
When you book your appointment, you will select your time zone for your area in Australia. The scheduler will show you the days and times available after you selected the appointment option you desire.
Fill in the questionnaire and select SKYPE video or audio with your SKYPE I.D. (just make sure your internet speed is fast). I will reach out through Skype to connect so we will be set for our appointment when the time comes.
Make sure you pre-pay your session when setting up the appointment since you are located abroad. If not, your appointment will be automatically canceled.
At the time of our session, I will call you on SKYPE and we will start our session as if you were here with me :-)
When your appointment is successfully entered into the system, you will receive a confirmation email. Open the email and you will see an active link. Click on it, you will have the option to pay for your appointment, select that option to be redirected to Square processing.
Square is very customer-friendly, and it is my merchant processing company. Square accepts many payments worldwide including foreign debit cards. Their page is fully secured, and you can enter your information on their system. It is easy, and your appointment will show as "PAID" in my scheduler.
What if my card does not go through as showing an error?
Contact us if you have difficulties to prepay for a session or to purchase a bundle. We use Stripe as a backup merchant provider, and we will send you a link to pay as long as you are reachable via email or text, and can process your payment quickly.
Another appointment would be added next to your original one, and a confirmation email sent . Use the link in the email to pay. Once the payment is processed, we will move forward with the session.
If you are a regular client, you need to text us in the morning to see if we have any availability. If we do, you must reply right away "yes" or "no". The more flexible you are, the higher your chance is.
If you are able to fit into our schedule of the day by booking a same day appointment, a confirmation email will be sent for you for immediate payment. Understand that you will pay a premium rate in this situation.
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